Lost, damaged or delayed baggage: what to do before leaving the airport

You wait at the belt and your suitcase doesn't appear, or it appears broken. The most important thing is not to leave the airport without filing the claim, because deadlines are usually very short.

What to do at the airport

Claim before you leave

Go to the airline's or airport's baggage desk and ask them to register the claim. They will give you a reference number: keep it.

Document the condition

If it arrived damaged, take photos of the luggage and the damage and keep the baggage tag. If it didn't arrive, note a delivery address and a contact.

How to follow up

Respect the deadlines

Airlines usually set short deadlines for reporting damage or delays. Check your ticket conditions and submit everything in writing.

Keep your expenses

Keep receipts for essential expenses made while you wait for the suitcase, and ask what the airline or your insurance covers.

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AuditorTravel is an automated information tool; use it as a guide. The final decision is always yours.