Delayed flight: what compensation you may be owed and how to claim it

Your flight is delayed several hours and you don't know what you're entitled to. Depending on the route, the cause and the airline, you may be entitled to meals, accommodation or compensation.

What you may be owed

What is usually owed

On long delays, airlines usually offer meals and, if there's an overnight stay, accommodation and transfers. Cash compensation depends on the applicable rules and the cause.

Causes that matter

A delay caused by the airline is not the same as one due to weather or air traffic control: what you can claim changes.

How to act

What to document

Keep your boarding pass, screenshots of the delay, actual departure and arrival times, and receipts for your expenses.

How to claim

Claim in writing to the airline first with your evidence; if there is no answer, you can go to the consumer-protection or civil aviation authority.

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AuditorTravel is an automated information tool; use it as a guide. The final decision is always yours.