I can't check in online: common causes and what to do

You open the airline's website, enter your code and an error appears. Before worrying, it helps to know the causes are usually few and almost all can be checked in minutes.

Most common causes

Details that don't match

The surname or booking reference doesn't match the booking exactly. Check capital letters, spaces and that you are using the airline's reference, not the agency's.

Check-in not open yet or already closed

Each airline opens and closes online check-in at different times. And some destinations require documents to be validated at the airport.

What to do

Verify the code on the official site

If an agency gave it to you, ask for the airline's reference. We have a guide on how to verify a booking reference.

Get to the airport early

If you can't solve it online, check in at the desk well in advance with your passport and confirmation at hand.

A simpler way to check your trip

Before you travel, you can check that names, references and dates match by uploading your bookings to AuditorTravel: it flags what doesn't add up with a traffic light (🟢 🟡 🔴).

You pay once per trip, it's not a subscription you have to remember to cancel.

👉 Check your booking for free at auditortravel.com.

AuditorTravel is an automated information tool; use it as a guide. The final decision is always yours.