Cancelled flight: refund or credit voucher? What to check

You are told the flight was cancelled and, with the notice, an offer of credit or a voucher appears. Before accepting, it is worth understanding that it is not the same as getting your money back.

Refund and voucher are not the same

A voucher usually has conditions

It may have an expiry date, usage restrictions or be valid only with that airline. Read the conditions before clicking accept.

Your rights depend on the case

What you are entitled to depends on the country, the type of cancellation and your fare conditions. Check the applicable rules or ask the airline in writing.

How to protect yourself

Ask for the options in writing

Ask them to detail by email which options you have and what each implies. Keep screenshots of the cancellation notice.

Keep proof of payment

If you paid by card, keep the statement and the original confirmation handy. They will help when you claim.

A simpler way to check your trip

Before you travel, you can check that your bookings match in dates and details by uploading them to AuditorTravel: it flags what doesn't add up with a traffic light (🟢 🟡 🔴).

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AuditorTravel is an automated information tool; use it as a guide. The final decision is always yours.